Our areas of expertise

The IT Infrastructure, the foundation of a solid and adapted IS

Hardware Infrastructure Management

  • Server Management, Storage and Backup; Oracle EXADATA, Oracle Big DATA, Oracle Database Appliance, Oracle SPARC, Oracle x86, Stockage ZFS, ZDLRA
  • Solutions Oracle OCI : Deliver secure, scalable and high-performance cloud infrastructures with Oracle Cloud Infrastructure
  • Solutions Oracle EXacc : Cloud-at-Customer solution with Oracle Exadata, ideal for high-performance applications and specific database needs

IT Service Management

  • Help Desk Management : Incident and ticket management
  • Software Asset Management : Governance and compliance of software assets used in the enterprise
  • End-User Experience Management (EUXM) : Optimizing the end-user experience when interacting with IT services
  • Supervision application (APM)
  • Database management: Publishers and Open Source
  • Application Server Management: Publishers and Open Source
  • Virtualization solutions
  • Protection of sensitive data
  • Identity and access management
  • Data security: Implementing data security practices (encryption, secure backups, access management, anonymization, treacability) to ensure the integrity, confidentiality, and availabilty of critical information
  • Database DRP: Implementation of disaster recovery solutions to ensure continuity of services in the event of a disaster or major outage, and minimize disruption to the business
  • Operating system management: Oracle, Redhat, Microsoft

Management Service

  • Assignment of a consultant for a fixed period
  • A complete administration service
  • Daily preventive monitoring
  • Operations Department

Consulting and Integration

  • Feasibility study
  • Architectural study
  • Risk analysis and management (databases)
  • Implementation of infrastructure solutions
  • Project management (AMOE)
  • Governance / Project management (AMOA)
  • Inventory of licenses and cost optimization

Managed Services

ADMINISTRATION SERVICE

Ensure the availability of your environments thanks to a maintenance in operational condition in real time and to proactive interventions

  • Service window: 5 days a week or 24 hours a day, 7 days a week, 365 days a year
  • Immediate pick-up time
  • 2nd/3rd level support and advice, follow-up and resolution of incidents
  • Support and assistance on unsupported versions
  • Phone support or resolution with remote connection
  • Preventive maintenance


OPERATIONS SERVICE

On-demand actions

  • Performance audit
  • Installing patches and security
  • Database upgrade
  • Data security audit
  • Study of backup and recovery strategies
  • PCA and DRP study
  • Compliance study with respect to the internal policy, best practice